Refund & Cancellation Policy

Last updated: 7 July 2026

This policy applies to the CaseLens Pro subscription. CaseLens also offers a free plan (track up to 3 cases) that involves no payment.

1. Plan & price

• CaseLens Pro — ₹1,999/month (Indian Rupees), which unlocks unlimited case tracking.
• All prices are inclusive of applicable taxes unless stated otherwise.

2. Billing cycle

Pro is a monthly recurring subscription. You are charged ₹1,999/month at the start of each monthly billing cycle through our payment processor, Razorpay. The subscription renews automatically each month until you cancel.

3. How to cancel

You can cancel at any time, in either of these ways:

• In the app: go to Account → Billing → Cancel subscription.
• By email: write to shreygupta2910@gmail.com from your account email and we will cancel it for you.

On cancellation, your Pro access continues until the end of the current paid billing cycle, after which your account returns to the free plan. Cancelling stops all future charges; it does not delete your account or tracked cases.

4. Refunds

• Monthly fees are generally non-refundable for the current billing cycle, including partial months — when you cancel, you keep Pro until the cycle ends rather than receiving a pro-rated refund.
• If you were charged in error, charged more than once for the same cycle, or experienced a material service failure, email shreygupta2910@gmail.com within 7 days of the charge and we will review and, where appropriate, issue a full or partial refund.
• Approved refunds are made to the original payment method via Razorpay and typically appear within 5–7 business days, subject to your bank/provider.

5. Changes to price or plan

Any change to the subscription price applies prospectively (to future billing cycles) and will be communicated in advance. You may cancel before the change takes effect.

6. Contact

For any billing, cancellation, or refund request, email shreygupta2910@gmail.com. See our Contact page for business details.